To schedule an appointment, please call us at 828-254-6757 or send us a message below. We look forward to seeing you!
*If you have an eye emergency during office hours, call us for immediate attention. If you have an emergency at any other time, call 828-277-8233 to receive immediate attention.
Planning your visit
We request updated vision plan and medical insurance information 48 hours prior to your appointment. Prior to your visit and as a courtesy to our patients, our team will verify your medical insurance and/or vision plan information, as provided to us.
Although we may choose to wait for your insurance company to pay their portion of your fees, you are ultimately responsible for any remaining balance. We strive to answer the following questions in order to maximize your vision benefits for eye health screenings and eyewear prescribed by your doctor:
- What kind of vision plan or medical insurance benefits do you have?
- How much is your annual deductible and has it been met?
- What vision services are covered by your medical insurance or vision plan?
- What is the allowable reimbursement for each service we provide?
- What materials savings are available?
Please provide at least 24 hours notice for cancellations. There will be a $50 fee for cancellations, reschedules or no-shows when notification has not been given more than 24 hours in advance. Thank you for your understanding.
Note: If insurance information is not communicated correctly 24 hours prior to your appointment, we will be happy to provide you with a statement of charges for you to submit to your insurance company. Requests to process insurance claims post original date of service will be subject to a reprocessing fee.