Patient
RESOURCES

Scheduling an appointment at Envision Eyecare is easy and convenient! To schedule an appointment, please call us at 828-254-6757 or click the link below to get started.

Schedule An Appointment

Email Us

Schedule Exam

Payment Plans

Patient Portal

Schedule An Exam

Appointment Policy

We’ve refreshed how we confirm and keep booked appointments — to make sure every patient who schedules with us gets to be seen and that everyone’s time is respected.

CONFIRMATIONS:

You’ll receive reminder texts and emails leading up to your visit. Please confirm through any of those methods, or give us a call. If we don’t hear from you, we’ll assume the time no longer works and release your spot to another patient 24 hours before your visit.

CANCELLATION & RESCHEDULING:

We ask for at least 24 hours notice. Changes made within that window incur a $60 fee.

NO SHOWS:

Missing an appointment without notice incurs a $100 fee.

RUNNING LATE:

If you’re more than 10 minutes late, we may need to reschedule you to stay on time for the patients after you.

CARD ON FILE:

We keep a card securely on file for established patients, charged only according to the policies in this notice.

INSURANCE CHARGE BACKS:

To simplify billing, any insurance charge-backs of $50 or less will be automatically charged to your card on file.

When you confirm through any of our reminders — text, email, or a quick call — you’re all set. We built the reminder system to catch you well before the policy ever does.

Schedule An Appointment

Planning Your Visit

IMPORTANT INSURANCE AND VISION PLAN INFORMATION:

We request updated Vision Plan and Medical Insurance information prior to your appointment. As a courtesy to our patients, our team will verify your insurance information provided to us.

Although we may choose to wait for your insurance company to pay their portion of your fees, you are ultimately responsible for the remaining balance due.

We strive to answer the following questions in order to maximize your vision benefits for eye health screenings and eyewear prescribed by your doctor:

What kind of Vision Plan or Medical Insurance benefits do you have?
How much is your annual deductible and has it been met?
What vision services are covered by your medical insurance or vision plan?
What is the allowable reimbursement for each service we provide?
What material savings are available?

Entrance and waiting area at Envision Eyecare in Asheville, NC

VISION PLANS:

We will work directly with you and your vision provider to submit claims regarding your vision care. Many vision plans are designed to cover basic vision-related costs, but not all costs associated with eye care. Please call our office at 828.254.6757 for further information.

Most vision plans require a co-payment for routine exams, contact lens evaluations, and lens options for glasses.

In-Network Plans at Envision Eyecare: EyeMed, VSP, Community Eyecare, Spectera, and UNUM.

Out-of-Network Plans: Davis Vision (FEP Blue Cross Blue Shield), Wellcare (Premier Vision), Medicaid, and Superior Vision.

FLEXIBLE SPENDING ACCOUNTS:

Many employers offer Flexible Spending Account (FSA) or Health Savings Account (HSA) options for employees. They are designed to let you save money in an account, pre-tax, to pay for medical expenses such as eye exams, glasses, and contacts. Check with your employer’s benefits manager to ask if you are eligible for this program. These accounts can typically be used in conjunction with any vision plan benefits to offset out-of-pocket costs on your behalf.

PAYMENT OPTIONS:

Our Asheville optometry staff understands that cost is a concern when evaluating vision care providers. We do not want cost to be an obstacle to maintaining proper eye health and good vision. Various forms of payment are accepted including cash, check, major credit cards, and CareCredit. We also offer payment plans through Cherry. Get pre-approved today! Applying won’t harm your credit!

CHILDREN:

To best care for our young patients, children between the ages of 5-15 years old are expected to have their parents or guardians in the office with them throughout the duration of the exam experience.

Decisions and information needed by the representing adult during this time include:

Retinal Screening Images
Dilation
Exam outcomes with prescribed treatment plan written by the doctor
Glasses or contact lenses order fulfillment
Exam and service payments

We are happy to care for your entire family’s eye health, through all the ages!

We Accept

Proudly Offering

As one of the oldest eyewear brands in Japan, KameManNen pioneered the use of titanium eyewear in 1981, combining exceptional durability with lightweight comfort.

Influenced by art, cuisine, and especially architecture, MATTTEW frames are made to bring personality, energy, and confidence to the wearer while maintaining exceptional quality and comfort.